保固說明 Warranty /
長時間使用床面區域,所造成的人體壓痕(床墊凹陷),購買使用內非人為破壞或撞損,睡眠區已超過2.5公分內的凹陷程度,依據床墊保固期間,保修規範如下:
Body impression may occurs over a long duration of mattress usage and this is completely normal. Please refer to the warranty terms as below:
第1年-第2年內:
確認睡眠區域已超過2.5公分凹陷程度,屬保固範圍內,本公司予與免費修理更換服務。(運費另計)
1 – 2 years: It is under warranty claim if the body impression is over 2.5cm. We will repair or replace the mattress accordingly (Exclude transportation charges).
第3年-第10年內:
確認睡眠區域已超過2.5公分凹陷程度,評估維修狀況報價,送廠維修。(運費另計)
3 – 10 years: If the body impression is over 2.5cm, mattress will be sent to factory for repairing depending on the product inspection on site (Exclude transportation charges).
第10年以上:
因長期床墊使用,容易滋生細菌,建議使用10年以上的床墊,可洽詢門市經銷據點, 購買新床墊。
Above 10 years: It is not recommended to use any mattress more than 10 years due to hygiene issue and body development. Welcome to visit any of our showroom to seek for professional advices on the suitable new mattress.
不保固範圍
Our product warranty does not include:
- 正常人體壓痕,在睡眠區域內,2.5公分以內的凹陷程度。
- Standard body impression within 2.5cm.
- 對產品本身軟硬度的偏好。
- Personal comfort preference on the purchased mattress.
- 床墊使用髒污、色斑、燒焦。 床墊尺寸容許誤差值為±2公分。
- Mattress with dirt, stain or burnt. Mattress height allowance is ±2cm.
- 展示用樣品或是瑕疵品。
- Product used for sample or commercial display.
- 自行搬運床墊,造成四周護邊鋼線彎曲以及其他損害及瑕疵問題。
- Human negligent faults that caused by self-transportation.